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Morinato Tech
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Privacy Policy — Morinato Tech

At Morinato Tech, your privacy, security, and trust are our top priorities.
We handle all information with strict confidentiality and follow professional, industry-standard security practices in every step of our service.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you purchase our services, visit our website, or submit a request for remote IT support.

By using our website or purchasing any service, you agree to the terms described below.

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1. Information We Collect

1.1. Information You Provide Directly

When you request or purchase a service, you may provide:

  • Full Name

  • Email Address

  • Phone Number

  • Computer Model / System Information

  • Description of the Issue

  • Preferred Service Time

  • Payment Information (processed securely by third-party providers)

We only request information necessary to deliver the service efficiently and safely.

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1.2. Technical and Usage Data

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on the website

  • Traffic and referral sources

This data helps us improve usability, security, and overall service quality.

 

1.3. Remote Support Session Data

During a remote support session (via our secure encrypted support tool):

  • Session logs

  • Technical diagnostics

  • Actions performed strictly for repair, maintenance, and troubleshooting

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We do not access, view, or copy personal files, passwords, photos, or private content.
We only access system areas necessary to fix the issue — and never without your consent.

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All technical activity is restricted to essential tasks required to complete the service.

2. How We Use Your Information

We use your information exclusively to:

  • Process your order and deliver the purchased service

  • Contact you regarding scheduling or instructions

  • Diagnose, repair, and resolve your technical issue

  • Improve our tools, processes, and website

  • Maintain internal service records

  • Send confirmations, receipts, and service-related notifications

  • Comply with legal, security, and regulatory requirements

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We do not sell, trade, or rent your personal information — ever.

3. Payment Processing

Payments are handled by secure, trusted third-party processors (such as PayPal).

  • We do not store or access your full credit card or payment data.

  • All transactions follow industry-standard encryption and security protocols.

Your financial information remains protected at all times.

4. Sharing Your Information

We only share information when strictly necessary:

  • Service Providers: Such as remote access tools or payment processors required to deliver your service

  • Legal Requirements: If required by law, subpoena, or governmental request

  • Security: When needed to prevent fraud or unauthorized access

 

We never share your information for advertising, marketing, or resale.

5. Data Retention

We retain personal and technical information only for as long as necessary to:

  • Deliver the purchased service

  • Maintain security and compliance logs

  • Meet legal and tax obligations

Diagnostic or session-related data may be automatically deleted by our tools or through our internal policies once the service is completed.

6. Data Security

We apply strict administrative and technical measures to keep your information secure, including:

  • Encrypted remote connections

  • Certified secure remote support tools

  • Access-controlled session logs

  • Industry-standard cybersecurity protocols

While no online service can guarantee 100% security, we take every professional measure to minimize risk and protect your data throughout the entire process.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Withdraw consent

  • Request details on how your information is used

To request any of these actions, contact us at:

We respond within 7 business days.

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